The Internet Broke
As many of you probably know, Century Link is having issues with their Internet servers right now. Making our job close to unbearable. I want to start by saying I don't want to sound ungrateful or anything. I am glad I have a job I can complain about, and I know it is not a difficult job but sometimes you need to let some stress out by venting in a public forum. So here goes: our job sucks, that's why we are taking a class to get a new job.
First let me explain what our job is a little bit: We caption calls for those who are hard of hearing and need assistance on the phone. Which is a neat service we provide that helps people engage with the outside world easier. But it also seems like half of our clients don't use the captions and the other half think we are never doing our job good enough when we are trying our best to understand mumbling, through static, feedback and sometimes trying to caption two or three voices that all talk at once. So with that being said, our job has a lot of good about it, it is very easy and has a lot of down time, you generally don't have to talk to anyone if you don't want to and the pay is fair for what we do. But on the other hand of it being very easy it is insanely boring sometimes and horribly frustrating to listen to old people talk about how terrible the younger generation is all day.
But the reason it is almost unbearable without the Internet is because while we are usually allowed to do things in between calls, without Internet their is virtually nothing to do unless you already knew the Internet was going to be down and brought things to do. But if you didn't know the Internet wasn't working and came into work with nothing else to do, it is eight hours of listening to people be racist, transphobic, and generally down about the younger generation with no reprieve. Of course not all of our calls are like that but most at the very least are incredibly boring, "What did you have for lunch?" "Oh the most hilarious thing happened! (says something that is absolutely not funny)" "Oh I had the biggest poop today after not going for a week." are all common things said on calls. None of which I personally care about, but can see why people would talk about. But sometimes they will go in depth about the movie they are watching, or will talk for hours about the different kind of quilts you can make, and those can be conversation topics but most of the time you can hear in the other persons voice that they also don't care about these topics. So without the Internet every minute feels like an hour. Rant done. Since I currently can't today, please:
Stay Cool.
First let me explain what our job is a little bit: We caption calls for those who are hard of hearing and need assistance on the phone. Which is a neat service we provide that helps people engage with the outside world easier. But it also seems like half of our clients don't use the captions and the other half think we are never doing our job good enough when we are trying our best to understand mumbling, through static, feedback and sometimes trying to caption two or three voices that all talk at once. So with that being said, our job has a lot of good about it, it is very easy and has a lot of down time, you generally don't have to talk to anyone if you don't want to and the pay is fair for what we do. But on the other hand of it being very easy it is insanely boring sometimes and horribly frustrating to listen to old people talk about how terrible the younger generation is all day.
But the reason it is almost unbearable without the Internet is because while we are usually allowed to do things in between calls, without Internet their is virtually nothing to do unless you already knew the Internet was going to be down and brought things to do. But if you didn't know the Internet wasn't working and came into work with nothing else to do, it is eight hours of listening to people be racist, transphobic, and generally down about the younger generation with no reprieve. Of course not all of our calls are like that but most at the very least are incredibly boring, "What did you have for lunch?" "Oh the most hilarious thing happened! (says something that is absolutely not funny)" "Oh I had the biggest poop today after not going for a week." are all common things said on calls. None of which I personally care about, but can see why people would talk about. But sometimes they will go in depth about the movie they are watching, or will talk for hours about the different kind of quilts you can make, and those can be conversation topics but most of the time you can hear in the other persons voice that they also don't care about these topics. So without the Internet every minute feels like an hour. Rant done. Since I currently can't today, please:
Stay Cool.
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